Privacy Policy
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in two ways: if you provide information to us and automatically through operating our Services. Let’s go over the information we collect.
Information You Provide to Us
It’s probably no surprise that we collect information you provide to us directly. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for an account to provide a username and email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create a account.
- Public Profile Information: If you have an account with us, we collect the information you provide for your public profile. For example, if you have an account, you can share information about yourself that we call public profile information: a profile photo and links to social media profiles. This information may reveal your gender, age, activities etc which provides context to other community members about who is behind that profile. Please keep in mind that if you make your public profile information public, it will be disclosed broadly and will not be considered sensitive personal data.
- Transaction and Billing Information: If you buy something from us–a subscription for example–we’ll collect information to process your payment and delivery. For example, when you subscribe with us, you might provide credit card or other payment information to facilitate the transaction.
- Communications with Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our Customer Care team or post a question publicly. When you communicate with us via form, email, phone, SMS text, online chat, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you view content on our Website.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the videos you watch, the posts you engage with or what content you clicked on. We use identifiers to analyze user activity in our Services, such as referring domains, search terms and conditions page visits.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to provide you with personalized recommendations based on your country.
- Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code installed in our web pages and email messages that allow us to understand user activity on our site. For more information about our use of cookies and other technologies, please visit our Cookie Policy.
How We Use Information
Here are the ways we use your information:
- To provide our Services. We use your information to:
- Set up and maintain your account
- Enable features and functionality of our Services
- Process transactions and provide recommendations
- Communicate with you about our Services
- Provide promotions or contests sponsored by us or a third party
- Provide you customer support and respond to inquiries
- For research and development. We are always looking for ways to build a better Website and provide more value across our Services.
- To ensure quality, integrity and safety. We use your information to:
- Identify and address threats, abuse of our Terms and policies
- Investigate any complaints received from you or other users
- Conduct research into use of our Services
- Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity
- To market, advertise and offer additional services. We use your information by:
- Administering contests, rewards, surveys, sweepstakes, individual rewards programs and other promotional activities and events
- Performing analysis regarding your use of our services;
- Sending promotional emails, SMS messages, notifications or offers based on your communication preferences;
- Showing you ads on third party websites after you’ve visited our Services. We use pixel tags and third party cookies to continue our marketing efforts on third party websites.
- Using your information allows us to:
- Display interest-based ads
- Provide social sharing functionality
- Evaluate and report on advertising efforts
- Learn more about you so we can send you promotional emails, SMS messages, notifications and display ads reflecting your interest like special contests and offers.
How We Share Information
We do not sell your personal data to third parties, and will only share it with third parties in connection with rendering our Services and as described below:
- Business Partners: We disclose information with business partners to provide you with the Services. For example, we work with third party payment processors to facilitate payments, and these partners have access to your billing information.
- Within Company: Our company departments have access to your information on a need to know basis. For example, Community Care requires access in order to resolve disputes with other community members.
- Legally Required: We may be obligated to disclose user information pursuant to subpoenas, lawful requests, court orders, legal process, or other legal process.
- Protect Company and Others: We disclose information to government authorities, and private parties where we believe disclosure is necessary to a) comply with applicable laws, legal process and lawful governmental requests b) enforce applicable Terms of Service, including investigation regarding potential Terms violations c) detect, prevent, or otherwise address fraud, security or technical issues or d) protect the rights, property, health, safety or security of our company, users of our Services or the public.
- Business Sale: If we sell or transfer part or all of our business assets, user information would likely be one of the transferred business assets. If we are merged / acquired with a third party entity, or we plan to merge with / be acquired by a third party entity, we reserve the right to include user information in the transferred assets. We also reserve the right to transfer user information to said third party in the event of our bankruptcy.
Controlling Your Personal Data
We offer you choices regarding how we use your data.
- Email Communications. You can control receipt of certain communications by unsubscribing using the instructions contained within an email communications. Even if you opt out, we may still use your contact information to share important service change notices, legal notices, account notices, and scans or security alerts.
- Cookies and Advertising. To understand your cookie choices, including how to opt-out from receiving interest based advertising, please visit our Cookie Policy.
How We Secure Your Data
While no service can completely eliminate security risks associated with personal information, we implement organizational, technical and physical safeguards to help protect it. We build security into development of our products and Services by adopting industry standards and best practices. Some examples of our security practices include:
- All data is encrypted via Secure Socket Layer (SSL) technology while it travels between your web browser and our servers;
- Strict classification, compartmentalization and minimalization is enforced on all systems processing or storing user data;
- Access by employees and contractors is restricted through policies, management processes and technical controls;
- Vulnerability and penetration testing is done periodically on systems processing user data;
- Monitoring for abnormal or suspicious account activities is performed;
- Disaster recovery measures are in place to restore service and access to data for affected communities in event of emergency incidents.
While we implement safeguards designed to protect your information, no security measures are perfect. We do not promise or guarantee 100% security. By continuing to use our Services, you acknowledge you do so at your own discretion and accept the inherent risks of providing information online regarding identity theft and online fraud. Consequently, we request you report any perceived compromises in security via email.
How Long We Keep Your Personal Data
We store your personal information only as long as needed to provide you the Services or for legitimate purposes such as complying with our legal obligations, resolving disputes and enforcing agreements.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy or use of your personal data, please email us at [email protected]. We will attempt to respond promptly to requests, questions or concerns you may have regarding our use of personal data about you.
Only you or authorized legal representative may make a verified request related to your data. If submitted, the request must: a) Provide sufficient information allowing us to verify you are the person regarding whom we collected personal data or you are authorized representative b) Describe your request in sufficient detail allowing proper assessment.
We may request additional details from you regarding the request to confirm the request and your access rights. Confidentiality is assured in verifying and processing your request.
Modifications
This Privacy Policy may be amended from time to time. Any such changes will be posted on this page. By continuing usage of our Services constitutes acceptance of any modified Privacy Policy effective as of revision noted in “Effective Date” heading.
Conclusion
We consider privacy and security of user data a top priority. This Privacy Policy and associated Terms of Service reflect Company’s commitment to earn your trust through transparency into how your information is used.
